Global Customer Success Specialist (Melbourne-based)

Who we are

Employees are happier and more productive when they can work when, where and how it best suits them. And we’re making this possible for millions of people every day. With our smart locker systems, we’re on a mission to enable the world to work dynamically. With already over 1 million global daily users of our system, we have the privilege to work on fantastic workplaces. For clients such as Nike, Deloitte, Microsoft, SAP, Unilever, PwC and GSK. We’ve established ourselves as market leader and are working hard to maintain and expand that competitive edge.

But with Vecos, it’s not just about our advanced technology. Our working culture and the team’s wealth of talent make the winning combination. That’s how we remain market leader and trendsetter in smart locker systems.

A day in the life of a Customer Success Specialist

In this role, you’re the go-to person for our international clients & partners in the Asia Pacific region (and occasionally support clients from Europe and the US), ensuring their locker management systems run smoothly. You’ll handle a wide range of customer requests, from optimization and advice to restructuring their setup. You’ll share your knowledge, solve hardware and software issues, and provide proactive support.

You’ll also:

• Draft and manage Service Level Agreements (SLAs)
• Lead customer evaluation sessions
• Train clients & partners in our Releezme software
• Manage daily support requests and lead small customer-focused projects
• Support our Melbourne based team

Who you are You bring:

• Excellent communication skills (spoken and written)
• The ability to explain technical solutions in simple terms
• Fluency in English (other languages are a plus)
• Strong analytical and problem-solving skills with attention to detail
• A proactive and independent mindset; you spot opportunities for improvement
• Comfortable working remotely within a global organization, with occasional travel required
• A customer-first attitude with a focus on outstanding service
• Team spirit and flexibility to switch between tasks
• A completed bachelor’s degree in business, IT, or a related field
• A commercial-technical background or affinity with IT, tech, and electronics is a bonus
• Experience with hardware/software systems like Microsoft Office (Word, Excel, PowerPoint, PowerBI) and general software affinity

What’s in it for you

• Full-time (40 hours/week) or part-time (hours negotiable)
• A 2 or 3 week full Onboarding Program in the Netherlands
• Competitive salary and excellent working conditions
• Two Melbourne-based colleagues, with whom you will work closely in winning and supporting the Asia Pacific market
• A fun, dynamic international team that works across continents, stays connected, and celebrates together (even if you’re working remotely from Australia)
• Flexible working arrangements to support work-life balance.
• A role with growth potential, both in responsibilities and salary

Vecos is growing internationally, offering plenty of opportunities and challenges. The experience you gain in our Customer Success Team is a great foundation for future roles within Vecos. We challenge you to grow with us!

Ready to join us? Excited to become part of our team? Send your CV to Brigitte Esteves at recruitment@vecos.com. We look forward to welcoming you to our first interview!