Customer Success Specialist

#team #VECOS #hero #customer success #support

Are you ready to join a dynamic team where customer interaction, technical challenges, and personal growth come together? Do you have a passion for technology and love solving problems that make a real difference for customers? If so, Vecos has the perfect opportunity for you!

Who are we?

Employees are happier and more productive when they can work flexible hours, from different locations and in the way that suits them best. And we’re making this possible for millions of people every day. With our smart locker systems, we’re on a mission to enable the world to work dynamically. With already over 1 million global daily users of our system, we have the privilege to work on fantastic workplaces. For clients such as Nike, Deloitte, Microsoft, SAP, Unilever, PwC and GSK. We’ve established ourselves as market leader and are working hard to maintain that competitive edge. Additionally, we’re proud to implement our smart locker system in the education sector. Institutions such as TU/e, Radboud University, Utrecht University, ROC Amsterdam, Wageningen University & Research, Fontys University, and numerous other (secondary) educational institutions rely on our system daily.

But with Vecos, it’s not just about our advanced technology. Our working culture and the team’s wealth of talent make the winning combination. That’s how we remain market leader and trendsetter in smart locker systems.

Team Vecos currently consists of over 100 highly driven colleagues working globally from the Netherlands, the USA, Australia, Germany, Denmark, and France.

Your role as a Customer Success Specialist

As a Customer Success Specialist, you will be the vital link between our international customers and the smooth operation of their locker management systems.  On a daily basis, you will tackle diverse challenges like optimizing systems, providing expert advice, or restructuring locker setups. You will be the go-to expert on our solutions, offering hands-on support for both hardware and software issues. You will be the first point of contact for technical support, not just answering questions but proactively offering insights and thinking of ways to improve our service.

Additionally, you are responsible for drafting and managing Service Level Agreements (SLAs), leading customer evaluation sessions, and training users on our Releezme software. Whether you are addressing support requests or leading customer-focused projects, your main priority is ensuring our customers are always taken care of.

Of course, we also know how to have fun – whether it’s a quick game of table tennis, a coffee break and catching up with colleagues, or a short meeting to discuss a challenge.

Who are we looking for?

You bring:

  • strong communication skills, both verbal and written; with the ability to explain technical concepts and solutions clearly;
  • excellent command of English; additional languages like Dutch, French, German, or Spanish are a plus;
  • analytical and problem-solving mindset, with great attention to detail;
  • a proactive, independent attitude, with the ability to spot areas of improvement;
  • a customer-first mindset with a strong service orientation;
  • teamwork and flexibility, with the ability to switch between different tasks easily;
  • a higher professional education degree in Business Administration, IT, or a related field;
  • a commercial/technical background and interest in IT, technology, or electronics is a bonus;
  • experience with hardware/software systems like Microsoft Office and a general tech-savviness.

What we offer:

  • full-time (40 hours) or part-time options (hours negotiable);
  • flexibility to work from home after your initial training;
  • great working conditions and opportunities for professional growth;
  • a supportive, fun team that regularly organizes social events;
  • room for growth – both in salary and responsibilities;
  • daily shared lunch with team and other colleagues.

At Vecos, you will join an innovative, international company that offers you the chance to grow in your career while taking on exciting challenges.  We look forward to welcoming you to our Customer Success Team – let’s grow together!

Ready to take on the challenge? Apply now and become part of our team at Vecos! Please send your resume to Brigitte Esteves (brigitte.esteves@vecos.com).

Apply Now

Get in touch with us

We know that the right people make all the difference. So we’re always on the look-out for passionate, ambitious types who’d fit in with our growing team. Get in touch to find out more, and let’s see if we click!

Get in touch with us