Customer Success Specialist

Who are we?

Employees are happier and more productive when they can work when, where and how it best suits them. And we’re making this possible for millions of people every day. With our smart locker systems, we’re on a mission to enable the world to work dynamically. With already over 1 million global daily users of our system, we have the privilege to work on fantastic workplaces. For clients such as Nike, Deloitte, Microsoft, SAP, Unilever, PwC and GSK. We’ve established ourselves as market leader and are working hard to maintain and expand that competitive edge.

But with Vecos, it’s not just about our advanced technology. Our working culture and the team’s wealth of talent make the winning combination. That’s how we remain market leader and trendsetter in smart locker systems.

A day in the life of a Customer Success Specialist

In this role, you’re the go-to person for our international clients, ensuring their locker management systems run smoothly. You’ll handle a wide range of customer requests—from optimization and advice to restructuring their setup. You’ll share your knowledge, solve hardware and software issues, and provide proactive support.

You’ll also:

• Draft and manage Service Level Agreements (SLAs)
• Lead customer evaluation sessions
• Train clients in our Releezme software
• Handle daily support requests and guide small customer-focused projects

And yes—there’s always time for a game of table tennis, a coffee chat, or a quick team huddle.

Who we’re looking for

You bring:

• Excellent communication skills (spoken and written)
• The ability to explain technical solutions in simple terms
• Dutch native and fluency in English (French, German, Spanish or other languages are a plus)
• Strong analytical and problem-solving skills with attention to detail
• A proactive and independent mindset—you spot opportunities for improvement
• A customer-first attitude with a focus on outstanding service
• Team spirit and flexibility to switch between tasks
• A completed bachelor’s degree in business, IT, or a related field
• A commercial-technical background or affinity with IT, tech, and electronics is a bonus
• Experience with hardware/software systems like Microsoft Office and general software affinity

What we offer

• Full-time (40 hours/week) or part-time (hours negotiable)
• Hybrid working options after onboarding
• Excellent working conditions
• A fun and close-knit team that enjoys regular activities together
• A role with growth potential—both in responsibilities and salary
• Daily team lunch

Vecos is growing internationally, offering plenty of opportunities and challenges. The experience you gain in our Customer Success Team is a great foundation for future roles within Vecos. We challenge you to grow with us!

Ready to join us?

Excited to become part of our team? Send your CV to Brigitte Esteves at brigitte.esteves@vecos.com. We look forward to welcoming you to our Eindhoven office for your first interview!

Apply Now