Customer Success Manager Benelux

Who We Are

At Vecos, we empower millions of people to work when, where, and how it suits them best. Our smart locker systems enable dynamic workplaces for global leaders like Nike, Deloitte, Microsoft, SAP, Unilever, PwC, and GSK. We’re market leaders—and we stay ahead through cutting-edge technology and a culture that values talent, collaboration, and innovation.

Your Role: Customer Success Manager Benelux

You’ll be the go-to person for our Benelux clients, ensuring their locker systems run smoothly. From onboarding to optimization, you’ll manage relationships, drive adoption, and unlock growth opportunities. You will be part of our Benelux Regional team with a joint ambition to maximize growth in this region.

What you’ll do:

• Account Management: Nurture and expand existing relationships.
• Upsell & Cross-Sell: Identify opportunities for SLA, SaaS, Hardware renewals, migrations, relocations and expansions.
• Renewal Management: Handle timelines, price adjustments, and multi-year strategies.
• Adoption-Led Growth: Monitor usage, run QBRs, and trigger upsell plans.
• Forecasting & Reporting: Maintain pipeline and track KPIs.

What We’re Looking For

• Proven track record in Upsell & Cross-Sell to existing customers.
• Strong communication and relationship-building skills.
• Ability to explain technical solutions simply.
• Native Dutch + fluent English (extra languages are a plus).
• Analytical mindset, proactive attitude, and customer-first approach.
• Bachelor’s degree in business, IT, or related field.
• Affinity with tech and experience in hardware/software solutions.

What We Offer

• Full-time or part-time flexibility.
• Hybrid work options after onboarding.
• Excellent conditions, growth opportunities, and a fun team culture.
• Daily team lunch and regular activities.

Ready to grow with us? Send your CV to Brigitte Esteves at brigitte.esteves@vecos.com. We can’t wait to welcome you to our Eindhoven office!