{"id":6028,"date":"2025-08-22T09:50:16","date_gmt":"2025-08-22T07:50:16","guid":{"rendered":"https:\/\/www.vecos.com\/en\/?post_type=job&#038;p=6028"},"modified":"2025-08-22T09:50:16","modified_gmt":"2025-08-22T07:50:16","slug":"customer-success-specialist","status":"publish","type":"job","link":"https:\/\/www.vecos.com\/en\/careers\/customer-success-specialist\/","title":{"rendered":"Customer Success Specialist"},"content":{"rendered":"<p><b data-olk-copy-source=\"MessageBody\">Who are we?<\/b><\/p>\n<p>Employees are happier and more productive when they can work when, where and how it best suits them. And we\u2019re making this possible for millions of people every day. With our smart locker systems, we\u2019re on a mission to enable the world to work dynamically. With already over 1 million global daily users of our system, we have the privilege to work on fantastic workplaces. For clients such as Nike, Deloitte, Microsoft, SAP, Unilever, PwC and GSK. We\u2019ve established ourselves as market leader and are working hard to maintain and expand that competitive edge.<\/p>\n<p>But with Vecos, it\u2019s not just about our advanced technology. Our working culture and the team\u2019s wealth of talent make the winning combination. That\u2019s how we remain market leader and trendsetter in smart locker systems.<\/p>\n<p><b>A day in the life of a Customer Success Specialist<\/b><\/p>\n<p>In this role, you\u2019re the go-to person for our international clients, ensuring their locker management systems run smoothly. You\u2019ll handle a wide range of customer requests\u2014from optimization and advice to restructuring their setup. You\u2019ll share your knowledge, solve hardware and software issues, and provide proactive support.<\/p>\n<p>You\u2019ll also:<\/p>\n<ul type=\"disc\">\n<li>Draft and manage Service Level Agreements (SLAs)<\/li>\n<li>Lead customer evaluation sessions<\/li>\n<li>Train clients in our Releezme software<\/li>\n<li>Handle daily support requests and guide small customer-focused projects<\/li>\n<\/ul>\n<p>And yes\u2014there\u2019s always time for a game of table tennis, a coffee chat, or a quick team huddle.<\/p>\n<div align=\"center\">\n<hr align=\"center\" size=\"0\" \/>\n<\/div>\n<p><b>Who we\u2019re looking for<\/b><\/p>\n<p>You bring:<\/p>\n<ul type=\"disc\">\n<li>Excellent communication skills (spoken and written)<\/li>\n<li>The ability to explain technical solutions in simple terms<\/li>\n<li>Dutch native and fluency in English (French, German, Spanish or other languages are a plus)<\/li>\n<li>Strong analytical and problem-solving skills with attention to detail<\/li>\n<li>A proactive and independent mindset\u2014you spot opportunities for improvement<\/li>\n<li>A customer-first attitude with a focus on outstanding service<\/li>\n<li>Team spirit and flexibility to switch between tasks<\/li>\n<li>A completed bachelor\u2019s degree in business, IT, or a related field<\/li>\n<li>A commercial-technical background or affinity with IT, tech, and electronics is a bonus<\/li>\n<li>Experience with hardware\/software systems like Microsoft Office and general software affinity<\/li>\n<\/ul>\n<div align=\"center\">\n<hr align=\"center\" size=\"0\" \/>\n<\/div>\n<p><b>What we offer<\/b><\/p>\n<ul type=\"disc\">\n<li>Full-time (40 hours\/week) or part-time (hours negotiable)<\/li>\n<li>Hybrid working options after onboarding<\/li>\n<li>Excellent working conditions<\/li>\n<li>A fun and close-knit team that enjoys regular activities together<\/li>\n<li>A role with growth potential\u2014both in responsibilities and salary<\/li>\n<li>Daily team lunch<\/li>\n<\/ul>\n<p>Vecos is growing internationally, offering plenty of opportunities and challenges. The experience you gain in our Customer Success Team is a great foundation for future roles within Vecos. We challenge you to grow with us!<\/p>\n<div align=\"center\">\n<hr align=\"center\" size=\"0\" \/>\n<\/div>\n<p><b>Ready to join us?<\/b><\/p>\n<p>Excited to become part of our team? Send your CV to\u00a0Brigitte Esteves\u00a0at\u00a0<a title=\"mailto:brigitte.esteves@vecos.com\" href=\"mailto:brigitte.esteves@vecos.com\" data-linkindex=\"0\">brigitte.esteves@vecos.com<\/a>. We look forward to welcoming you to our Eindhoven office for your first interview!<\/p>\n<h3><a href=\"https:\/\/insights.vecos.com\/customer-success-specialist_en\"><strong>Apply Now\u00a0<\/strong><\/a><\/h3>\n","protected":false},"featured_media":3569,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vecos | Customer Success Specialist<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vecos.com\/en\/careers\/customer-success-specialist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vecos | Customer Success Specialist\" \/>\n<meta property=\"og:description\" content=\"Who are we? 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