Product Specialist (SaaS) (M/F, fulltime)
Who are we?
Team Vecos is a fast-growing global business in smart locker systems. With our smart locker systems, we’re on a mission to enable the world to work dynamically. In a dynamic office, our flexible locker solution is key in enabling employees to move and work freely throughout the office.
With already over 1 million global daily users of our system, we’re privileged to work on fantastic workplaces for leading brands, like Nike, Deloitte, Microsoft, SAP, Unilever, PwC and GSK. We’ve established ourselves as market leader and expect to double in size in the next two years.
And it’s not just about our cutting-edge technology. Our team’s wealth of real-world knowledge and hands-on expertise keeps our new and existing customers way ahead on the curve when it comes to dynamic working. That winning combination is why we continue to be the industry’s leading smart locker company. Team Vecos currently consists of over 70 highly driven colleagues, working globally from the Netherlands, the USA, Australia, Germany, Denmark and France.
Who are we looking for?
The Product Specialist we’re looking for will be contributing to a high-performing system that delivers what we promise: a positive user experience and therefore satisfied customers. You’ll be doing that by ensuring the quality of our system – both the hardware and the software – and by supporting customers, colleagues and partners through your knowledge of the system.
To thrive in and enjoy this role, you need to be someone who loves looking for issues in the system and figuring out exactly where and why a problem occurs. Furthermore, providing support to and helping customers, colleagues and partners with your in-depth knowledge gives you energy. You’re a spirited team player who likes a challenge and has an eye for detail.
Vecos is always looking for the right person and attitude, not just the right skill set. Likewise, we expect that you want to find the right employer and not just the right job.
Also very helpful:
- Senior secondary vocational education level 4 or higher in ICT
- Full professional proficiency in English and Dutch; French and German would be plus
- Living in the Eindhoven area
- Strong analytical skills
What can you expect when you start?
Your onboarding starts with the Support Desk team. That way you’ll get to know Vecos, your colleagues, our values, and last but not least: our system, and the issues our customers encounter. This will provide you with a solid foundation for the next step.
Once you’ve acquired sufficient knowledge of the system, you’ll join the Product Management & IT team. There, you’ll continue to learn about the system and conduct regression tests in a wide variety of use cases. The new or modified features R&D has developed and tested: you’ll be challenging these. As Product Specialist, with more real-life knowledge of our system, you’ll be conducting tests to search for issues, delving into the cause of the problem and solving it.
When you have sufficient knowledge of the system, you’ll also handle 2nd line support questions. These are more complex questions of customers, colleagues and partners worldwide that the Support Desk is unable to answer or take more time to solve. This part of the job can also include supporting customers and colleagues when starting up a new project. For instance with data import, advanced configurations, API clients, users and the network.
What do we offer?
We’re a small and fast-growing company with great ambition. We offer you the opportunity to grow with us and build something unique. The terms of employment will match your experience. In addition, you get to join a great team of spirited colleagues.
Interested? Please contact Brigitte Esteves (HR Manager) via email@example.com.
Get in touch with us
We know that the right people make all the difference. So we’re always on the look-out for passionate, ambitious types who’d fit in with our growing team. Get in touch to find out more, and let’s see if we click!